Websites offering free or heavily discounted flights for following or a liking a social media account.Letters claiming you have purchased a Delta ticket, a credit card has been charged, order has been completed, or an invoice/receipt is attached to an email.Gift Card promotional websites letters or prize notifications promising free travel.Emails requiring disclosure of customer information.The following are examples of fraudulent communications not originating from Delta Air Lines: Often working in tandem with Phishing practices, fraudsters will use a variety of communication techniques to manipulate the customer.
Delta Air Lines will never ask you for your password in an email, over the phone, or via a social media platform. “Smishing” uses the same practices, but rather than calling your cell phone or sending you an email, you may receive a text or message on a social media account. These phishers will pose as legitimate companies, contacting you via telephone or an illegitimate email account, and persuade you to divulge confidential information including your account passwords, social security number, or banking information. Phishing is when an individual deceives a consumer into providing personal identifying or financial information. If a Delta ticket was purchased as a result of credit card fraud, please report the incident to Delta Air Lines. If you have been the victim of credit card fraud, please contact the credit card company directly. In addition, credit card fraud can occur through the breach of an individual’s credit card data (i.e. Credit CardĬredit card fraud occurs when an individual’s card is lost or stolen, and then utilized for unauthorized transactions.
If you believe miles have been inaccurately deducted, or notice a change in your SkyMiles account, please change your SkyMiles password immediately, and report the incident to Delta Air Lines. SkyMiles fraud occurs when an account is accessed and/or miles are deducted without account holder’s consent. When our consumers are aware of potential fraud scenarios, they are better able to assist Delta Air Lines in safeguarding their information and reporting instances of fraud. We encourage customers to report any unusual account activity to Delta Air Lines at 80.
While we are continually monitoring your SkyMiles and flight information, we recommend our customers remain vigilant by becoming aware of current fraudulent schemes and checking their online accounts. These messages did not originate from Delta, nor do we believe that any personal information that you provided us was used.ĭelta Air Lines works tirelessly to ensure the privacy and integrity of your personal information. If you see or receive one of these messages, do not open attachments as they may contain potentially dangerous viruses or harm your computer.īe assured that Delta did not send these messages, and our customers’ credit cards have not been charged by Delta as a result of the emails. Some messages may claim that you have purchased a Delta ticket, a credit card has been charged, order has been completed, an invoice/receipt is attached to an email or website may offer free flights for following or liking an account. We do not market to our customers this way, but individuals or groups intending to gather and use your personal data for their gain can be inventive in their approach – often adding messages to generate a sense of urgency so you take action.
These messages were not sent by Delta Air Lines. Over the years, Delta has received reports of attempts by parties not affiliated with us to fraudulently gather customer information in a number of ways including: fraudulent emails, social media sites, postcards, Gift Card promotional websites claiming to be from Delta Air Lines and letters or prize notifications promising free travel.